Discover our Travel Extras. Enhance your experience with additional services we offer to make your journey more memorable. Charter Flight Request. Upgrade Flight. Car Rentals. Economy Max Seats. Airport Transfers. Duty Free Items. Group Booking. 17.06.2021 - 23:40 UTC. Vietnam Airlines (VN, Hanoi) is on the verge of bankruptcy, the country's Ministry of Planning and Investment has warned, as losses and debts continue to accumulate while air travel demand fails to rebound. Despite government approval of a VND12 trillion dong (USD519 million) rescue plan aimed at returning the cash Prior to Covid-19, Bamboo Airways' rival Vietnam Airlines and Qantas' low-cost arm Jetstar connected Melbourne with Ho Chi Minh City in Vietnam, while Vietnam Airlines ran direct Sydney-Hanoi flights on its own Boeing 787. Bamboo Airways, which launched only in 2019, will rely on its modern Boeing 787 for these Australian flights. Turkish Airlines ®️ | Flying to the Most Countries‎. Dear members, as of 20 September 2022, Miles&Smiles award ticket issuance and profile updates will be made with a verification code to be sent your phone number and your e-mail address. You can update your contact information through our online channels. Dear Passengers, 4n0DI. AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. AirAsia group operates scheduled domestic and international flights to 165 destinations spanning 25 countries from its main hub from Kuala Lumpur International Airport 2 klia2. AirAsia AK/AXM Contact AirAsia AirAsia offers scheduled flights between Hanoi, Vietnam and Kuala Lumpur klia2. AirAsia Hanoi Contact Information 345 Kim Ma St Ba Dinh Ward Hanoi, Vietnam Tel +84 24 7307 8777 ext 4000 Email Office Hours 0830 – 1200 GMT +7 and 1330 - 1730 Mon–Fri / Weekend & PH Closed Airport Name Noi Bai International Airport Hanoi, Vietnam For an instant response 24 hours a day and urgent assistance, please Chat with AVA Queries handled by AirAsia Hanoi Office including Flight Ticket Booking Flight Ticket Cancellation Flight Ticket Rescheduling Web Check-in Airport Counter Check-in Self Service Kiosk Check-in Unaccompanied Minor Service Baggage Allowance Duty Free Allowance Flight Information Airport Lounges Visa Information In-Flight Meals Missing Luggage Immigration Services In-Flight Wifi Airport Wifi In-Flight Entertainment In-Flight Duty Free Airport Facilities Delayed Flights Premium Red Lounge BIG Member AirAsia Promotional Fares Animals and Pets Airport Transfers Sports Equipment Airport Transportation Seats Enquiries and Selection AirAsia Mobile App Visa on Arrival Transit Information Receipts and Refunds Trip Insurance If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below Calling From Tel Number Office Hours Australia +61 2 8188 2133 Monday - Friday 0900~1800 GMT +10 China +86 512 8555 7711 Monday - Sunday 0800~2100 GMT +8 Hong Kong +852 3013 5060 Monday - Sunday 0800~2100 GMT +8 Indonesia +62 21 2927 0999 +62 804 1333 333 Monday - Sunday 0600~2200 GMT +7 India +91 80 4666 2222 +91 80 6766 2222 24x7 Iran +98 21 2620 0686 Saturday to Wednesday 0900~1700 GMT + Thursday 0900~1300 GMT + Japan +81335277898 Monday - Friday 0800~1700 GMT +9 Japan +81335277898 Monday - Friday 0800~1700 GMT +9 Macau +853 6262 6352 Monday - Sunday 0800~2100 GMT +8 Malaysia 1600 85 8888 Monday - Friday 0900~1800 GMT +8 New Zealand +64 9 887 6920 Monday - Friday 0900~1800 GMT +12 Philippines +63 2 8672 7886 24x7 South Korea 050 4092 00525 Monday - Friday 0800~1700 GMT +9 Taiwan +886 2 8793 3532 Monday - Sunday 0800~2100 GMT +8 Thailand +66 2 515 9999 Monday - Sunday 0800~2100 GMT +7 United States +1 844 727 4588 +1 844 727 4590 Text Telephone Monday - Friday 0900~1800 GMT -10 Before boarding to AirAsia, you may want to check the information for folder_open Other AirAsia Sales Offices Below are the representative offices of the airlines operating in Vietnam and we advise you to call them to reconfirm the tickets when departs or ask us to do it for you. To jump to the office, use CTrL + F and type of name of the airline. Aeroflot Address Hanoi Office 360 Kim Ma. Phone +84 4 37718742/37718718. Fax +84 4 37718522. As the national airline company and is Russia’s largest carrier in Russia. The company is headquartered in Moscow and operates domestic passenger flights and international. Airport is the International Airport Sheremetyevo, Moskca. The company is a member of SkyTeam. It also served as an international aviation company of the Soviet Union and served as the largest airline in the world. The company headquarters near Aerostar Hotel, central Moscow. Air Asia Address No. 30 Le Thai To Street, Hoan Kiem District, Hanoi Phone +84 4 Fax +84 4 Air France Address No. 1 Ba Trieu Street, Hoan Kiem District, Hanoi. Phone +84 4 38253484/38247 066. Fax +84 4 38266694. Air France is the French national airline. Air Mekong Address 2nd Floor, Building Syrena, 51 Xuan Dieu Street, Tay Ho District, Phone 04-37186 ​​399 Fax 04-37186 ​​499 or 04-37186606 Air Mekong is one of three private airline in Vietnam. All Nippon Airways Address 25 Ly Thuong Kiet. Ba Dinh Dist, Hanoi. Phone +84 4 39347202. Fax +84 4 39347299. Is an airline based in Tokyo, Japan. This is the international airline and the second largest inland Japan after Japan Airlines and is the official airline of Universal Studios Japan. Centre of ANA’s main activities focus at Narita International Airport outside Tokyo and Kansai international airports in Osaka. The main center of its inland at Haneda Airport, Osaka International Airport, Chubu International Airport near Nagoya, and New Chitose Airport near Sapporo. Asiana Airlines Address Office in Hanoi Centre Daeha – 360 Kim Ma. Phone +84 4 37714094/37714095. Fax +84 4 37714096. At Noi Bai Airport Room B335, Wing B, 3rd Floor, Terminal T1, international airport Noi Bai, Soc Son District, Hanoi. Tel +84 4 35844131/35844132 Fax +84 4 35844131 British Airways Address Floor 04, No. 9 Dao Duy Anh Street, Dong Da District, Hanoi. Phone +84 4 39347239 Fax +84 4 39347242 As the largest airline of the United Kingdom and the third largest in Europe, behind Air France-KLM and Lufthansa, with many flights from Europe across the Atlantic. Cathay Pacific Address Tower of Hanoi – 49 Hai Ba Trung Street, Hai Ba Trung District, Hanoi. Phone +84 4 38267298. Fax +84 4 38267709. As an Asian airline, based in Hong Kong, freight and visitors to 102 destinations worldwide. This is the official airline of Hong Kong, the main activities at the Hong Kong International Airport. This is one of 5 firms are Skytrax rated “5 stars”. Cathay Pacific Airways is also IATA IOSA certification Safety Audit operates IATA airline operational safety due. China Airlines Address 18 Tran Hung Dao Street, Hai Ba Trung, Hanoi. Phone +84 4 38 242 688. Fax +84 4 38 242 588. China Airlines is not state-owned company, its affiliated Development Fund The China Aviation Industry. The company is headquartered in Taoyuan International Airport and Taipei. The company implemented the routes to Europe, North America, and Oceania. China Southern Airlines Address Centre Daeha – 360 Kim Ma, Hanoi. Phone +84 7716611; Fax +84 7716600. Is an airline based in Guangzhou, Guangdong Province, People’s Republic of China. The company operates on domestic and international routes, this is the largest airline in terms of fleet size and is Asia’s largest carrier China about the number of passengers transported. Centers its main activities at Baiyun international airport – Guangzhou and Beijing Capital International Airport, with other key cities in the international airport Dao Tien – Shenyang, Urumqi international airport – Diwopu, international airport Bao’an – Shenzhen International Airport Tianhe – Wuhan, Xinzheng international airport – Zhengzhou international airport and Chu Shui – Death Dalian Emirates Address Floor 04, No. 9 Dao Duy Anh Street, Dong Da District, Ha Noi. Phone +84 04 Fax +84 9347242. Is an airline based in Dubai, United Arab Emirates. The company serves flights transporting passengers with 550 scheduled flights each week, serving 87 cities and 59 countries in Europe, North America, Middle East, Africa, India and Asia Thai Binh Duong. The goods transport operations carried out under the name Emirates SkyCargo. The company’s headquarters located at Dubai International Airport. Eva Air Address As an airline based in Taiwan Taoyuan International Airport – Taiwan near Taipei, Taiwan, operating passenger transport and cargo to destinations in Asia, Australia, New Zealand, Europe, and North America. The company is a subsidiary of Evergreen Group Corporation. Japan Airlines Address 5th Floor, 63 Ly Thai To Street, Hoan Kiem District, Hanoi Phone +84 4 38266693. Fax +84 4 38266698. As the largest airline in Japan. Jetstar Pacific Airlines Address 152 Le Duan, Dong Da District, Hanoi. Tel +84 4 38515350; Fax +84 4 35185416. Booking Office, No. 338C Ba Trieu Street, Hai Ba Trung District, Hanoi. Tel + 84 4 39743167; Fax +84 4 39743167 Booking Office, 206 Tran Quang Khai Street, Hoan Kiem District, Hanoi. Tel + 84 4 19001550; Fax + 84 4 39368893 Booking Office 1st floor and 2nd floor, Block B – T1 terminal – Noi Bai International Airport, Soc Son District, Hanoi. Tel + 84 4 35844468; Fax + 84 4 35844468 Jetstar Pacific is the second largest airline in Vietnam, while the low-cost carrier single, was renamed from Pacific Airlines. Based in Tan Son Nhat International Airport in Ho Chi Minh City. The airline operating the flight passenger service and cargo to destinations domestically and internationally. Korean Air Address Level 02, VIT Tower, 519 Kim Ma Street, Ba Dinh District, Hanoi. Phone +84 4 39347247 Fax +84 4 39347299 As the largest airline Korea, which operate on the routes linking Europe, Africa, Asia, Australia, North America. Lao Airlines Address 40 Quang Trung Street, Hai Ba Trung, Hanoi. Phone +84 4 39425362. Fax +84 4 39425363. Lao Airlines is an airline based in Vientiane, Laos. It is the national airline of Laos with flights to Cambodia, China, Thailand and Vietnam. Its Head Office is Wattay International Airport, Vientiane. Malaysia Airline Address 15 Ngo Quyen Street, Hoan Kiem District, Ha Noi City. Phone +84 4 38268820/48242388. Fax +84 4 38298537 Qantas Address Level 4, No. 4 Pham Ngu Lao Street, Hoan Kiem District. Phone +84 4 39333026/39333028. Fax +84 4 39333029. Qantas is the name of the national airline of Australia and is the 11th largest airline in the world. “QANTAS” stands for Queensland and Northern Territory Aerial Services. The company’s headquarters are currently located in Sydney, New South Wales, Australia. Scandinavian Airlines System Address Ground Floor, Tower of Hanoi – 49 Hai Ba Trung, Hanoi. Phone +84 39342626. Fax +84 4 39342627 Scandinavian Airlines SAS is a multi-national airlines of Denmark, Sweden, Norway. The company is headquartered in Frosunda Solna, north of Stockholm, using Copenhagen Airport and Stockholm- Arlanda Airport as the airport grounds. Siem Reap Airways Address 132-134 Dong Khoi Street, District 1, HCMC. Phone +84 As airlines based in Phnom Penh, Cambodia. The company has major bases in Phnom Penh International Airport and sub base at Angkor International Airport. It operates domestic routes and international in the region. Singapore Airlines Address International Centre – 17 Ngo Quyen Street, Hoan Kiem District, Hanoi Phone +84 4 38268888. Fax +84 4 38268666. As the national airline of Singapore, Singapore Airlines’ main activity at Singapore Changi International Airport and presence in the aviation market in Southeast Asia, East Asia, South Asia, Africa and compete “routes canguru” between Europe and Oceania .The company also provides flights across the Pacific, including 2 of the commercial direct flights from the world’s longest Newark, New Jersey and Los Angeles, California .. The company also owns the airlines are SilkAir Tiger Airways Phone +84 4 39454565 Thai Airways Address 44B Ly Thuong Kiet Street, Hai Ba Trung, Hanoi. Phone +84 4 38266893/38266826. Fax +84 4 38267394. As the national airline of Thailand, the main activities at Suvarnabhumi Bangkok International Airport, and is a founding member of Star Alliance system. VietJet Air Address No. 125, Truc Bach, Truc Bach Ward, Ba Dinh District, Hanoi. Transaction Office Level 4, Building Flower Mansion, 14 Thuy Khue Street, Tay Ho District, Hanoi. Phone +84 4 37281828. Fax +84 4 37281838 This is the airline’s first privately Vietnam, headquartered at Noi Bai International Airport in Hanoi and branches in Tan Son Nhat International Airport in Ho Chi Minh City. Passenger air transport, regular public goods scheduled and non-scheduled, general aviation aircraft operations and air support. Vietnam Airlines Address 200 Nguyen Son, Long Bien District, Hanoi. Box office No. 1 Quang Trung Street, Hoan Kiem District, Hanoi and the 25 Trang Thi Street, Hoan Kiem District, Hanoi. Phone +84 4 38730314 Fax + 84 4 38273003 Corporation Vietnam Airlines is a prestigious airlines in Asia and extensive global network and schedule convenient connecting flights, especially in Indochina. Japan Airlines Ticketing Offices Japan Airlines is the Japanese flag carrier, operates services to more than 200 international routes across Africa, the Americas, Asia and Europe. Service Center It has a particularly strong presence in the North America and China which served by highest number of destinations in these two regions. Ticketing Offices International • Amsterdam • Auckland • Bangkok • Barcelona • Beijing • Bengaluru • Brisbane • Brussels • Buenos Aires • Chennai • Colombo • Copenhagen • Dalian • Dhaka • Dubai • Dublin • Frankfurt • Gold Coast • Guam • Guangzhou • Hanoi • Helsinki • Ho Chi Minh City • Hong Kong • Honolulu • Jakarta • Kuala Lumpur • Lisbon • London • Los Angeles • Madrid • Manila • Melbourne • Mexico City • Milan • Moscow • Mumbai • New York • New York • Oslo • Paris • Perth • Phnom Penh • Rome • San Francisco • São Paulo • Shanghai • Singapore • Stockholm • Sydney • Tianjin • Toronto • Vancouver • Vienna • Vientiane • Wellington • Yangon • Zurich If you're unable to find the answer from local agent, please contact Japan Airlines Customer Service in Tokyo as stated below. Head Office HQ Tel Office Hours Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan 0570-025-121 within Japan +81 3 6733 3062 from Overseas 700 am - 800 pm daily Japan Time, GMT+9 undo...back 16NovNovember 16, 2021 Hanoi Office Reservations and Information / JAL Mileage Bank Center Tel 1-800-599925 / +84 28 3842-2161 Japanese Language Tel 1-800-577 725 English / Chinese Language Office Hours 700 am – 500 pm daily Tel 28-3842-3362* Vietnamese Language Office Hours 900 am – 500 pm Monday – Fridays, Closed on Weekend & Public Holidays Note Ticketing Counter services in Hanoi have been permanently closed effective from 1 April 2016. If not connect to the above number, please call +81-6-7633-4129 International Call Charges Apply / Japanese * Domestic call charges may apply. Airport Name Noi Bai International Airport Hanoi Enquiries handled by Japan Airlines Hanoi Office including • Flight Ticket Booking • Flight Ticket Cancellation • Flight Ticket Rescheduling • Web Check in • Airport Counter Check in • Airport Self Service Kiosk Check in • Unaccompanied Minor Service • Baggage Allowance • Duty Free Allowance • Flight Information • Airport Lounges • Visa Information • In Flight Meals • Airport Transfers • Travel Insurance • Missing Luggage • Immigration Services • In Flight Wifi • Airport Wifi • In Flight Entertainment • Airport Facilities • Delayed Flights • Visa on Arrival • First Class and Business Class Seats Enquiries • Economy Class Seats Enquiries • JAL Mileage Bank • JAL Global Club • JGC Premier Members • JAL Sakura Lounge Shall you unable to get your question answered, please contact please contact Japan Airlines at 0570-025-121 within Japan / +81 3 6733 3062 from Overseas for further information. 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